Frequently Asked Questions (Have questions not addressed here? Please email us and we'll add and answer your questions.)
- What makes Power Arrangers different from other electricity consultants?
We work ONLY
for our clients, and take no back-end fee - ever. Are you using an
electricity Broker to help you find electricity for "no fee"? Then they
are getting
paid a part of every kWh that you use - that's built into the rate they
quote you. Their "margin" is whatever they can get you to
buy. So you ARE paying them a fee, you just don't know what
it is. Are they putting you with the best deal or the deal that makes them the most fee? Power Arrangers is 100% upfront with our compensation. We ONLY get paid if we save YOU money, and WE SHOW YOU how much money you can expect to save.
We also DO NOT ask you for a Power of Attorney to "take over" your electricity account. We think that companies that do so are taking too much control of YOUR account and can (and DO) change you plan BEFORE ASKING YOUR APPROVAL. You have to act quickly if you do NOT want the plan they have put you on. Power Arrangers NEVER takes control of your electricity.
We also DO NOT ask you for a Power of Attorney to "take over" your electricity account. We think that companies that do so are taking too much control of YOUR account and can (and DO) change you plan BEFORE ASKING YOUR APPROVAL. You have to act quickly if you do NOT want the plan they have put you on. Power Arrangers NEVER takes control of your electricity.
- What parts of Texas do you serve?
Deregulation of the Texas
electricity markets only took place in certain parts of the State,
including most of Greater Dallas /
Fort Worth and Houston,
as well as some other cities. The cities of Austin and San
Antonio did not participate in deregulation, and they have city-owned
electricity companies. We service ALL deregulated areas of the
State of Texas. If you're not sure if
you can choose your provider, just drop us an email with your zip code,
and we'll let you know.
- How do you analyze plans based on our usage history?
We
are
experienced in data analysis. Our training is in
quantitative and mathematical analysis and in business, including the
Retail Electric business. We do not use
algorithms or automated tools that work most of the time, but not all
of the time. Our analysis is done by people, with
expertise and with customer-focus. This personal attention is
part of what makes
Power Arrangers a better choice. Our focus is completely on doing a
great job for you, not pushing you through an assembly line.
- How do you determine the fee for your service?
Unlike our
competitors, we only charge you a fee if we can demonstrate we can save you money over your current plan or
renewal offer. If we can't save you money, our analysis is our
way of giving you peace of mind that you have a good deal. But if
we can provide you with a better option, we ask to share in your
savings. For certain types of customers, usage
history is not available for determining savings. In those cases, we
offer our
analysis for a flat fee.
WE NEVER CHARGE A FEE IF WE
CAN'T SAVE YOU MONEY.
- What personal information do you collect, and how do you use it?
We collect only your name,
address, phone number and email address. We use this to obtain
your electicity meter's ESID, and with that, we can obtain your usage
history. Unlike some other companies, we NEVER ask you for your Social
Security Number. We guarantee the confidentiality of your
information as a term of our client agreement.
- How often will you switch my Retail Electric Provider?
We will NOT switch your plan for you, EVER, because we do not take control of your electricity account.
We review your options and
our recommendations, and then, we
sit together and enroll you in a new plan. Depending on rates at
the time of your enrollment, and our estimate of future rate trends, we
will recommend a terms and plans that serves your interests not just
today, but looking forward to future renewals.